You have 14 days after receiving the order to request a return and an additional 14 days to return the products. The procedure is quick and easy and delivery is completely free.
As an unregistered user, you will need to contact our Customer Services Department by phone or email. Once you have made your request:
1. you will receive a return authorisation email with the label to print and apply to the package, the tracking number to track the package and the telephone number of UPS
2. be sure to protect the products by choosing a box of an appropriate size
3. arrange the collection of the package with UPS: call the phone number provided in the email or go to www.ups.com. Make sure that no more than 14 days have passed since you requested to return the item.
Remember that registering for a My Account account allows you to request a return even easier and faster.
N.B. If you decide to return products from the same order at different times, you must start a separate return procedure for each request and comply with the instructions provided herein in each case.
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.
Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.
Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.